According to EU regulations, if the products you purchased are found to be defective, you can contact us at (+30) 2341 251035 for an immediate replacement! The product, in the case of a replacement, must be accompanied by all necessary documents proving the transaction.

Any return of products will be accepted if:

• The product is in its original condition.
• The product packaging has not been opened or tampered with.
• The product is not soiled or damaged. In case of damage during shipping or during installation/assembly by you, our company is not responsible.

Return of Incorrect Product If the product delivered to you is incorrect (i.e., not the product you ordered), you can contact our online store within three (3) days from the delivery date at [phone number] to schedule the collection of the incorrect product at the expense of our online store. We will also arrange the delivery of the correct product you ordered (including shipping costs).

Return of Unopened Product The customer has the option to return the product purchased within 14 calendar days from the date of purchase, as indicated on the receipt or invoice. The return must be made with the presentation of the receipt or invoice and provided the product is sealed in its original packaging or with security tape, and the product itself has not been used. The customer will bear the return shipping costs and is responsible for returning the product in its original condition.

To avoid any inconvenience, it is recommended that you carefully check the condition of the products and the integrity of their packaging upon delivery to identify any visible defects. In case a defect is found during quality control of the returned product, the company must contact the consumer to resolve the issue and reserves the right to refuse the return or exchange of the product.

RIGHT TO CANCEL ORDER Our customers have the right to cancel their order under the specific conditions outlined below:

• If the online order (checkout) has not been completed, you can cancel the process by pressing the back button on your browser.
• If the online order (checkout) has been completed, please contact a representative from our company at S2Knife.com, who will provide further information on the process to follow. Your order may be canceled provided that it has not yet been processed by the company.
• If you wish to return the products you purchased, you should contact a representative from the online store for information on the specific physical store where the return will be made.